Customer Support

The support service and aftercare we at M2M provide to our customers is the cornerstone to our success.  Customers often have limited sources of help and advice and very often no IT department.  M2M are around not just for advice on how software works, but also for advice on how to get the most out of your system to enable you to achieve better business performance.

Online Instant Support for our customers

If you are looking for instant support then you are just a phone call away.

Please contact the office on: 01245 494847 (ask for the support team).

We will connect to you via a secure remote support session, you will be able to see what we do and we will be able to see what you do.  Fast effective support.

Product Demonstrations

  From Time To time we may ask you to connect to our machines in order for a webdemonstration to take place.  If we have already organised a time with you, then to connect to your web demonstration please click on this link.

Site Surveys 

Before we do an install of any software we may ask you to provide us with a site survey,  this is a service we can provide you with via a site visit; however if you would prefer we are happy to accept a detailed report which can ascertained via the free software available at:

http://www.belarc.com/free_download.html 

Please note we will require a PC audit for all machines that will be running the sage software as well as the server that you intend to host it on.

New Customer? 

If you do not have a support contract with M2M but would like to find out how it could benefit you and your business please contact the sales team on 01245 494847.

If you any comments or suggestions as to how we may improve our service to you we are always happy to hear from you and promise to take all ideas on board as we strive to better ourselves and the services we offer.

Please contact Simon Tomkins, Support Manager, via This e-mail address is being protected from spambots. You need JavaScript enabled to view it