Why Choose M2M Support

At M2M we believe that we provide some of the best technical support in the business and your input can help us keep it that way. In order to provide the best possible technical assistance for our products, there are several key areas that we remain focused on.

1. Reliability

We always keep our promises. Whether it be as simple as good timekeeping or as complex as a Service Level Agreement, our clients consistently depend on us to be there for them when it counts. We aim to be the best and it goes without saying that the best things are reliable.

2. Effectiveness

Our pedigree in IT Consultancy gives us the superior technical expertise; however to be the best we need to solve the problems our competitors cannot. Of course we are also able to fix the most common problems, we have a wealth of product experience over different industry sectors and we maintain our up-to-date knowledge by attending regular Sage Accreditation courses.

3. Communication

We have long been recognised for providing an excellent service to our customers offering:

  • Telephone Support
  • Remote Diagnosis and assistance allowing for either background or customer observed assistance.
  • A Web Based call logging system, allowing our customers an alternative to the normal manner of logging calls by telephone.
  • A team of highly qualified and experienced technicians, available and with a good understanding of our customers
  • Designated account management, giving you a point of contact and assurance that we are pro-active in our assistance and that you get maximum benefits from your information system.
  • Out of hours service lines.

The UK technical support phone lines are open from 9.00am to 5.00pm GMT Monday - Friday. The phone number is +44 (0)1245 494847. You can alternatively fax us on 01245 255505 or send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

4. Value for money

We strive to provide the highest-possible quality of service at all times. This quality, however, does not make us unaffordable. We are competitively priced and because of our excellent efficiency, we are able to provide our Proactive Support service within your budget.

5. Our Promises

Our customer support is exceptional. No gimmicks or promises - just competent qualified technical support technicians and engineers, who are easy to reach and who speak your language.

6. Our Goals

The mission of the m2m Technical Support team is to assist and enable our customers to get the best out of their information systems and aid them in achieving their goals through effective solutions.

The Sage Circle Of Excellence

The 'Circle Of Excellence' was established by Sage at the start of 2005 to encourage its business partners to excel in the service it provides to Sage customers. The measurement criterion underpinning the Circle of Excellence is Net Promoter® Primer, or NPP. This metric is designed to reflect the extent to which customers are prepared to recommend its Sage Business Partner.

We are delighted to annouce that we are Winners of the Circle of Excellence 2009. 

We look forward to working for you.

Simon Tomkins

Customer Services / Support